Privacy Policy

 

Vitranos Fitness Index

Vitranos Ltd
Document Last Updated: 23rd February 2026

 

Vitranos Ltd (“Vitranos”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal data when you use the Vitranos Fitness Index.

Vitranos Ltd is a company registered in England and Wales.

Registered Company Number: 16820204
Registered Office: 71-75 Shelton St, London WC2H 9JQ
Contact Email: info@vitranos.com

Vitranos Ltd is the data controller for the purposes of UK GDPR.

 

1. What Data We Collect

We may collect the following categories of personal data:

1.1 Identity Data

  • Full name

  • Age

  • Gender

1.2 Contact Data

  • Email address

1.3 Performance Data

  • Physical test results you submit

  • Scoring outputs

  • Fitness domain classifications

This data may relate to your physical capability but is not used for medical diagnosis.

1.4 Technical Data

  • IP address

  • Browser type

  • Device information

  • Website usage data (via analytics tools, if used)

1.5 Payment Data

Payments are processed securely by third-party providers (e.g., Stripe / Squarespace Payments).
Vitranos does not store full card details.

 

2. How We Collect Your Data

We collect data when you:

  • Purchase the Vitranos Fitness Index

  • Submit test results via online forms

  • Communicate with us via email

  • Browse our website

Data is typically collected through:

  • Website checkout

  • Google Forms

  • Email systems

  • Website analytics tools

 

3. How We Use Your Data

We process your personal data for the following purposes:

  • To provide and deliver your personalised Fitness Profile report

  • To score and benchmark your submitted test results

  • To communicate with you regarding your purchase

  • To respond to enquiries

  • To improve our services

  • To comply with legal obligations

We do not sell your data.

 

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

 

Contractual Necessity

To process your data in order to deliver the Fitness Index you have purchased.

 

Legitimate Interests

To improve our services and ensure proper operation of the platform.

 

Legal Obligation

To comply with tax, accounting and regulatory requirements.

 

5. Special Category Data

The Vitranos Fitness Index may involve data relating to physical capability.

We do not collect medical diagnoses or health records.

Any performance data you submit is voluntarily provided and processed solely to generate your personalised report.

By submitting your results, you explicitly consent to the processing of this information for the purpose of generating your Fitness Profile.

 

6. Data Storage & Security

Your data may be stored and processed using secure third-party platforms, including:

  • Google Workspace (Forms and Sheets)

  • Email service providers

  • Website hosting platforms

  • Payment processors

We take reasonable technical and organisational measures to protect your data from:

  • Unauthorised access

  • Accidental loss

  • Misuse

Access to your data is restricted to authorised personnel only.

 

7. International Data Transfers

Some third-party providers (such as Google) may process data outside the UK.

Where this occurs, safeguards such as Standard Contractual Clauses or adequacy decisions are relied upon to ensure compliance with UK GDPR.

 

8. Data Retention

We retain personal data only as long as necessary:

  • To deliver your report

  • To comply with legal and tax obligations

  • To maintain internal records

You may request deletion of your data at any time (see Section 10).

 

9. Sharing of Data

We may share your data with:

  • Payment processors

  • Website hosting providers

  • Cloud storage providers

  • Professional advisers (accountants, legal advisors if required)

We do not sell or rent personal data to third parties.

 

10. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact:
[Insert contact email]

We will respond within one month, as required by law.

 

11. Cookies & Website Analytics

Our website may use cookies or analytics tools to understand visitor behaviour and improve performance.

You can control cookie preferences through your browser settings.

If using Squarespace or analytics tools, you should also include a cookie banner where required.

 

12. Marketing Communications

If you choose to opt in to marketing communications, we may send occasional updates.

You can unsubscribe at any time using the link provided in emails.

We do not send marketing emails without consent.

 

13. Data Security Incidents

In the unlikely event of a data breach that poses risk to your rights and freedoms, we will notify the ICO and affected individuals as required under UK GDPR.

 

14. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.